Reference no: EM133201222 , Length: 5 pages.
Assignment: Hotel Management Worksheet
Reflect on and answer the following 4 questions, each answer should be 300 to 500 words long, please use wordcount to keep track of the length of your document.
Including the concepts of "What", "So What" and "Now What".
Task
Four questions analyze the current COVID-19 crisis
1. How is the hospitality industry, and hotels in particular, reacting to this crisis - both in terms of trying to stay in business and to help the community? (just image any hotel that in downtown Toronto,do not need to mention the hotel name)
2. In the travel industry, the transformative power of technology has been utilized to help make processes more efficient, become more customer-centric and drive cost-savings. The longer this crisis goes on for, the more people will get used to working from home and using alternative technologies to get the work done and to communicate. Which of these technologies could threaten the current hotel business model (i.e. sources of revenues like rooms, food and beverage, conferences and meetings, weddings, leisure travel, etc.)? How can the industry compete and argue against these technologies and showcase the benefits of the "hospitality personal touch"?
3. Due to reduced air and auto traffic, and significant factory and industry production, greenhouse-gas emissions are falling dramatically during the course of the crisis and will continue to do so. The dip could offer an opportunity to speed up a shift towards a greener economy, but only if governments seeking to stimulate growth decide to fund climate-friendly sectors such as renewable sources of power and green transport. Assuming that this trend of sustainability will gain wider acceptance worldwide, what needs to be done and who do you think needs to lead this change?
4. From a very broad perspective, we can identify three types of people: "Those Who Make Things Happen, Those Who Watch Things Happen, and Those Who Wonder What Happened" - Nicholas Murray.
With all the new technological and communicational trends being implemented at a daily rate, what do you feel you need to do immediately and in the near future to prepare yourself to work in an "new" working environment, once things go back to normal, whatever that normal will be?