What must operations manager consider for business

Assignment Help Operation Management

Reference no: EM132297685

1. What must an operations manager consider for his or her business? Select all that apply.

Employee schedules and tasks

The ideal location for the business

Whether to offer a good or a service

Marketing materials, including logo and slogan

The market demand for the company’s product

2. In causal research, factors that might be responsible for causing a change are called ________.

A) obtrusive measures

B) dependent variables

C) independent variables

D) unobtrusive measures

E) predictive techniques

3. A catalog retailer studies about 3,500 variables over the lifetime of a customer's relationship. It has found that customers who are single, between the ages of 22 and 35, and have no children are its least profitable customer segment. By severely reducing the number of communications and promotional offers sent to this segment, this catalog retailer has engaged in ________.

a. market basket analysis

b. customer acquisition

c. customer retention

d. churn rate

e. customer abandonment

4. Local union 765 raised its initiation fee from $100 to $250 to impede the employer from hiring part-time employees. This is an example:

a. of the ability for a union to set its own internal practices without employer interference.

b. of a union protecting its members from unfair labor practices by an employer.

c. of an excessive initiation fees and dues unfair labor practice.

d. of a union being financially responsible and protecting its members.

5. B&C railroad has a union contract that requires a coal shoveler to be present on every train. B&C railroad no longer operates steam engines requiring coal. The requirement to maintain this position that no longer performs work is called:

a. ticket taking.

b. featherbedding.

c. moonlighting.

d. sunshine rule.

6. Throughout the 20th century there are many documented instances of violence during strikes. Violence:

a. was lawful until 2015 when the Anti-Violence Trust Act was passed by Congress.

b. is a lawful strategy occasionally used during a bargaining impasse.

c. is considered a protected strike activity as long as no one is hurt.

d. is considered an unlawful mean and is not a protected strike activity.

7. Certain employer violations are considered by the NLRB and courts as highly coercive of employees’ Section 7 Rights. These hallmark violations include:

a. youtube videos sharing the employer’s hope to continue a positive relationship with its employees no matter the outcome of the election.

b. threats of plant closure.

c. being forced to watch Hallmark movies during lunch and paid breaks.

d. continuing to provide bagels during the Tuesday morning team trainings. The bagels may not be distributed again until after the election even though the company has done this for 10 years.

8. The immigration status of employees is generally _____ in NLRB representation cases.

a. reviewed

b. challenged

c. not relevant

d. discussed

Reference no: EM132297685

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