What methods of training will be used to train stakeholders

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Reference no: EM131708288 , Length: word count:2000 + 10 PPT

Assessment

1. Knowledge Management systems - This is a system which refers to or uses and Information Technology system to store and retrieve knowledge and information. The KMS (Knowledge Management System) improves collaborations, locates knowledge sources, mines repositories for hidden knowledge, captures and uses knowledge and enhances knowledge management processes.

Commonly knowledge management systems are used in business administration as the information which is collected is essential to the business and must be stored in a location which is easily accessible.The following activity has been designed for all learners to complete.

a. When researching a knowledge management system for your company why should you first consult with stakeholders about the type of knowledge management system to use?

b. Give examples of how you might collect information from internal and external stakeholders

2. Consider a system which provides information to external stakeholders; for example, allowing suppliers to provide quote information or customers to make purchases (You can use the Xerox system to complete the table.)

a. Objectives of the system
 What methods of training will be used to train the stakeholders?  Who will develop the training materials?  What resources are required?  How would you conduct follow up training?
b. Training Strategy
c. How would you determine if training has been successful?
d. How would you promote the system to external users?
e. What strategies would you use to protect the system making sure external users would not make any changes to the system?

3. Suggest strategies for resolving the following information management system problems:

Problem
a. In the knowledge management system, you want to summarise your sales information by customer type. There is no report in the KMS which allows you to do this?
b. You are constantly losing data, due to your computer constantly crashing?
c. A supplier has received information/data about one of your customers in error?
d. Customers are complaining about shipping delays and back orders?

4. Using the web link provide watch the video on the information/knowledge management system. Describe the strengths and weaknesses of that system.

Strengths of the Xerox Knowledge Management System

Weaknesses of the Xerox Knowledge Management System

5. Prepare a 15-minute PowerPoint presentation (please paste each slide to the cells below) based on an existing knowledge management system that you are familiar with and ensure you cover the following:

a. Assess the effectiveness of this system, explaining how you collected the information to complete the assessment.
b. How is the knowledge management system monitor for compliance, effectiveness and efficiency within the organisation?
c. Does the knowledge management system comply with organisational policies and procedures?
d. How does the knowledge management system identify with the Privacy Act 1988? Who is responsible for ensuring the knowledge management system complies with current legislation?
e. Identify the contingency plan which the organisation has put in place in case of system failure.
f. Identify possible improvements that could be made to the system.

Reference no: EM131708288

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Reviews

len1708288

11/6/2017 1:49:52 AM

Content The presentation was a concise summary of the topic with all questions answered. Comprehensive and complete coverage of information. The presentation was a good summary of the topic. Most important information covered; little irrelevant info. The presentation was informative but several elements went unanswered. Much of the information irrelevant; coverage of some of major points. The presentation was a brief look at the topic but many questions were left unanswered. Majority of information irrelevant and significant points left out.

len1708288

11/6/2017 1:49:46 AM

Presentation Skills Regular/constant eye contact, The audience was engaged, and presenters held the audience’s attention. Appropriate speaking volume & body language. Most members spoke to majority of audience; steady eye contact.The audience was engaged by the presentation. Majority of presenters spoke at a suitable volume. Some fidgeting by member(s). Members focused on only part of audience. Sporadic eye contact by more than one presenter. The audience was distracted. Speakers could be heard by only half of the audience.Body language was distracting. Minimal eye contact by more than one member focusing on small part of audience. The audience was not engaged. Majority of presenters spoke too quickly or quietly making it difficult to understand. Inappropriate/disinterested body language.

len1708288

11/6/2017 1:49:37 AM

Comprehension Extensive knowledge of topic. Members showed complete understanding of assignment. Accurately answered all questions posed. Most showed a good understanding of topic. All members able to answer most of audience questions. Few members showed good understanding of some parts of topic. Only some members accurately answered questions. Presenters didn’t understand topic. Majority of questions answered by only one member or majority of information incorrect.

len1708288

11/6/2017 1:49:19 AM

Criterion Presentation and Training Demonstration Marking Rubric (for trainer to fill-up during student presentation) 4 3 2 1 Visual Appeal There are no errors in spelling, grammar and punctuation. Information is clear and concise on each slide. Visually appealing/engaging. There are some errors in spelling, grammar and punctuation. Too much information on two or more slides. Significant visual appeal. There are many errors in spelling, grammar and punctuation. Too much information was contained on many slides. Minimal effort made to make slides appealing or too much going on. There are many errors in spelling, grammar and punctuation. The slides were difficult to read and too much information had been copied onto them. No visual appeal.

len1708288

11/6/2017 1:48:55 AM

Instructions for Students Please read the following instructions carefully • This assessment is to be completed according to the instructions given by your assessor. • Students are allowed to take this assessment home. • Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within 2 weeks of the assessment due date. • Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency. • If you are not sure about any aspect of this assessment, please ask for clarification from your assessor. • Please refer to the College re-assessment and re-enrolment policy for more information.

len1708288

11/6/2017 1:48:49 AM

Resources required for this Assessment • All documents must be created using Microsoft Office suites i.e., MS Word, Excel, PowerPoint • Upon completion, submit the assessment via the student learning management system to your trainer along with the completed assessment coversheet. • Refer the notes on eLearning to answer the tasks • Any additional material will be provided by Trainer

len1708288

11/6/2017 1:48:41 AM

Validity – the assessor is assured that the learner has the skills, knowledge and attributes, as described in the module of unit of competency and associated assessment requirements. Sufficiency – the assessor is assured that the quality, quantity and relevance of the assessment evidence enables a judgement to be made of a learner’s competency. Authenticity – the assessor is assured that the evidence presented for assessment is the learner’s own work. This would mean that any form of plagiarism or copying of other’s work may not be permitted and would be deemed strictly as a ‘Not Yet Competent’ grading. Currency – the assessor is assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past.

len1708288

11/6/2017 1:48:34 AM

Based on Clauses 1.8 – 1.12 from the Australian Standards Quality Assurance’s (ASQA) Standards for Registered Training Organizations (RTO) 2015, the learner would be assessed based on the following principles: Fairness - (1) the individual learner’s needs are considered in the assessment process, (2) where appropriate, reasonable adjustments are applied by the RTO to take into account the individual leaner’s needs and, (3) the RTO informs the leaner about the assessment process, and provides the learner with the opportunity to challenge the result of the assessment and be reassessed if necessary. Flexibility – assessment is flexible to the individual learner by; (1) reflecting the learner’s needs, (2) assessing competencies held by the learner no matter how or where they have been acquired and, (3) the unit of competency and associated assessment requirements, and the individual.

len1708288

11/6/2017 1:48:19 AM

Each assessment component is recorded as either Satisfactory (S) or Not Yet Satisfactory (NYS). A student can only achieve competence when all assessment components listed under procedures and specifications of the assessment section are Satisfactory. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYS is eligible for re-assessment. Should the student fail to submit the assessment, a result outcome of Did Not Submit (DNS) will be recorded.

len1708288

11/6/2017 1:48:03 AM

Assessment Summary Sheet • This form is to be completed by the assessor and used a final record of student competency. • All student submissions including any associated checklists (outlined below) are to be attached to this cover sheet before placing on the students file. • Student results are not to be entered onto the Student Database unless all relevant paperwork is completed and attached to this form.

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