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Question 1: Zandile graduated from college in December 2015 and decided to open a woman's footwear store called Zee Shoes. Since high school, she had always wanted to run own business. On the very first day when the store was opened, a customer asked Zandile if she guaranteed the products she sold. Zandile replied, "Every shoe that is purchased from Zee Shoes has a lifetime guarantee. If at any time you are not satisfied with your shoes, you can return them to the store for a full refund of your purchase price."
1 What marketing management philosophy is Zandile expressing? Why have you reached this conclusion?
2 Do you think that a lifetime guarantee for this kind of product is too generous? Explain
3 Do you think that this policy will lead to success or bankruptcy? Explain.
4 You are a marketing consultant. What other customer-service policies would you suggest that would be appropriate for Zee Shoes?
5 What must Zandile do to practice the marketing orientation philosophy?
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