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Assignment:
What makes a great funeral home even greater? There are material differences between funeral homes, but the personnel serving as staff at an individual funeral home is what comprises that firm. A funeral home can have brand new cars, a multi-million dollar facility, beautiful new state of the art equipment, but still lose business to a competing firm that has a compassionate staff. I know personally of one firm that started in a double-wide mobile home in the early 1980's and that firm took the majority of business from the surrounding communities, including from one funeral home that was a reasonably new facility. I can assure you that this funeral home did not stay in the mobile home for long - leaving to build a beautiful, new facility. Ideally, it would be nice to have a beautiful, up-to-date facility, newer cars, perform professional, diginified funeral services, and perform professional embalming and restorative art. But all of this does not mean a thing, if you do not have an empathetic and compassionate staff!
Post your response to the following question in the Module Two Discussion Board thread. This assignment is due by the end of the module.
What are your thoughts on the above scenario? What makes a great funeral home even greater?
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