What made this an excellent or poor quality experience

Reference no: EM133244508

Question - Think of an experience where you received or observed excellent quality. You may have had the experience as a customer, as a patient, as a provider, or as an employee. Describe the factors that made this an excellent experience and how you felt as a result of this experience. Following the principles of management, include a description of management's influence on your experience. Do the same for a situation in which you experienced poor quality. Record you response in the table below.

Complete for both Excellent and Poor Quality Experiences:

Briefly describe the experience.

Describe what made this an excellent or poor quality experience.

How did you feel as a result?

What was management's role or influence?

On the basis of the observations you recorded, describe why it is important for healthcare managers to understand quality.

Reference no: EM133244508

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