What level of management is most to blame for this service

Assignment Help Management Theories

Reference no: EM133424859

Questions:

1.) Consider a store, company, or organization that is one typically known of for excellence in customer service/customer relations. What strategies/elements stand out to as the ones that could impact the positive view of their customer service?

2.) Why is listening to staff is the most important strategy to enhancing customer satisfaction and building customer relationships?

3.) What level of management is most to blame for this service quality breakdown? (Pick One)

Front-level managers (e.g. the floor manager and/or cleaning crew supervisor)
Middle Management (e.g. the hotel managers)
Senior Management (e.g. VP's, President, CEO etc.)

Reference no: EM133424859

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