Reference no: EM13187147
Analyze the situation below and answer the questions. Answers to be fully accepted must be between 100 - 150 words or more. Use APA style.
Who Controls Quality?
Connie was quite upset to find her production line and her people idle when she returned from her morning break. Everyone was standing around the head of the line engaging in social chitchat. Two inspectors from quality control were arguing with one of her people, Albert.
"What's going on?" asked Connie. Albert started to speak but was interrupted by Brenda, one of the quality control inspectors.
"Connie, your robot 62 was malfunctioning. I shut the line down because the parts were getting welds that were too thin."
"You have no right to shut my line down," snapped Connie. "I'm in charge of this line and I am the one to shut it down when there are problems. I suppose you've screwed around with the robot too. The minute I turn my back, you people sneak in here and mess up the operations. How come you never find a problem when I am here?"
"Look, Connie, I didn't consult you because you weren't here twenty minutes ago when the problem was spotted by Jean, my assistant. I told your people to stop production until the problem could be traced. Jean traced it to robot 62, and we were about to send a search party after you. It's your job to adjust the robots, but it's our job to inspect your output."
"I tried to tell them that we can't stop the line without your permission," said Albert, "but they ‘pulled the plug' anyway. I told you she would be mad, Brenda."
"Look, Brenda, I'm the one responsible for what comes off my line. My people and I are committed to quality production. Anything that affects this line affects me. Your job is to advise me, not run my line when I'm not here."
"Connie, all of us are committed to quality. What did you want us to do-let your line continue to produce defects until you came back?" asked Jean.
Questions
1. Who is in charge of quality in this case? Who should be and why?
2. What lessons are there in this case about delegation?
3. Should quality control inspectors have the authority to stop production when they spot defects? Why?
3. On your computer, go to an Internet search provider and type in "supervisor job openings". Choose three job openings related to a managment position that list required skills. Create a one-page summary listing the job title, job location, and the required skills for each of the job openings. Identify the Mintzberg's management roles (on page 12) present in each selected position. Use APA style.
|
Identify the consumption or investment of goods
: Identify the following as consumption or investment goods or both. Justify your answers an iPod a share of stock the Trans-Canada highway a ski lift an unsold truck by a GM plant in Ontario My textbook didn't go into too much detail on this subject.
|
|
What are the three basic management skills
: Two months later, Mrs. Dodge split the workforce into two specialty groups, appointing Betty as the supervisor of one section and taking the other for herself. Betty's group consisted of three people: the two newest, whom she had trained, and one ..
|
|
A salesperson in his mid sixties is told by his peers
: A salesperson in his mid sixties is told by his peers, his family, and his boss that it is about time to retire and reap the fruits of his longtime career and his well-endowed pension fund. He eventually gives in to their persistent pressure. This is..
|
|
Compute the total internal energy change in kilojoules
: A gaseous reaction occurs at a constant pressure of 50. atm and releases 74.2kj of heat. Before the reaction, the volume of the system was 8.00L After the reaction, the volume of the system was 2.80L
|
|
What lessons are there in this case about delegation
: On your computer, go to an Internet search provider and type in "supervisor job openings". Choose three job openings related to a managment position that list required skills. Create a one-page summary listing the job title, job location, and the ..
|
|
Equilateral triangle like the upper-case greek letter delta
: Why is a bird-foot delta like that of the present-day Mississippi below New Orleans likely to change naturally toward one with the shape of an equilateral triangle like the upper-case Greek letter delta (?)?
|
|
State how many g of ne are present in the original container
: The Cl2 removed occupies a 10.0 L container at .500 atm at 25C. How many g of Ne are present in the original container?
|
|
What if the fed wants to decrease money supply
: Recently, the Fed is paying banks interests for their required reserves and excess reserves. This is now the fourth policy tool for the Fed to control money supply (in addition to the three policy tools summarized on p. 423.). what if the Fed want..
|
|
Regulate the private security industry
: Discuss the reasons for the need to regulate the private security industry. What regulations would you institute to accomplish this and what existing regullations would you revise and/or delete?
|