Reference no: EM132431466

Assignment: Address two of the three scenarios (your choice) listed below. (Clearly use headings in your post to designate which options you are addressing.)

Option A: A recent psychology graduate named Kaylynn is currently seeking a career position with the local community college as a marketing director.

• How can her understanding of learning psychology support this position?

• How can she express these acquired skills most clearly in her interview?

• If you were Kaylynn, what knowledge or skills would you be sure to include? Please provide a rationalization.

Option B: The retail department store that Nikky, a psychology graduate, works for, is changing how they address customer service, and over the next several weeks the store will be requiring all sales personnel to attend training sessions. As a sales manager, Nikky has heard her employees make comments reflecting their frustration with this requirement; they believe they do an adequate job, so why change what they are currently doing?

• How can Nikky, based on what she knows about the psychology of learning, encourage the employees to be more open to learning the new procedures?

• What rationales does learning psychology offer us to explain why we may believe we do not need to learn new things?

• Again, based on this area of psychology, how might the attitude of the employees affect their ability to effectively learn, even if they were to attend?