What kind of system has your hotel or restaurant

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Reference no: EM132319466 , Length: word count:2500

Assignment -

Instructions - Record your critical observations, thoughts and reflections on the experience of working with your host employer and in the hospitality industry in general. In addition to your Reflective Practice, Report 4 analyses the systems that enable management to make decisions and how they are measured. All organisations use various systems to measure their performance. For instance, Hilton Hotels regularly use a Service and Loyalty Tracking system (SALT), sending guests an email survey to find out the satisfaction of the person during their stay. Hilton only count 9's or 10's as passing scores, thus any survey returned with an 8 or below is considered failing or "zero" in that area. Scores from these surveys are then used by the leadership group to measure areas such as satisfaction, performance and loyalty. All departments have to react to these surveys on a regular basis.

Task and Presentation -

Report 4 should be based on the following structure (or similar):

Cover/Title Page

Executive Summary - concise summary of main findings

Table of Contents

Introduction - Background to the Report and how you're going to address the assessment task (methodology) i.e. what you did and how you did it. A literature review can also be another useful section following the Introduction. This should relate to themes relevant to the assessment task (such as management systems).

Body: make a connection between your observations and experience and the skills and knowledge gained in previous study in the MIHM.

Part 1) Reflective Practice - key work related activities undertaken since last report e.g.:

People consulted in relation to your placement (internal and external); reflection on your placement, goals and activities; reflection on any relevant operational and/or management activities; interpersonal or communication activities etc.
Critical analysis of the above, any challenges faced and how they've been addressed.
Future plans of activity.

Part 2) Focus of Report: identify the systems that enable management to make decisions and how they are measured:

What kind of system has your hotel/restaurant? How is it used? Is it a useful tool? If they don't use one what would you suggest? For example, how are the following measured in your organisation:

Customer Satisfaction
Staff Satisfaction
Financial performance
Environmental performance
Risk

Conclusion - summary of the most significant information/results/findings. You should not include any new material in this section. Sometimes you could indicate some areas where your research has limits or barriers or where further research would be useful.

Recommendations - this includes suggestions for what needs to be done as a result of your findings. Recommendations are usually listed in order of priority.

References - Harvard style in alphabetical order.

Appendices - information that is not essential to explain your findings, but that supports your analysis (especially repetitive or lengthy information), validates your conclusions or pursues a related point.

Assessment Criteria

1. Relevance of the content to the task

2. Application of theory from MIHM to industry situations and applications

3. Constructive critical analysis, observation and reflection

4. Clear and effective communication - written, verbal and visual

5. Business style reporting - legible, audible, articulate, engaging and well presented, adhering to guidelines and checked for spelling, punctuation and grammar.

6. Acknowledgement of all sources of information and other materials, appropriately referenced

7. Insight, philosophical implications and originality

8. Evidence of independent research of the topic.

Note -

Report based on my placement as chef - while preparing report kindly read thoroughly all the instruction for respective reports. Also include all the generic hospitality, hotel and restaurant related examples and also theories related to management and hospitality.(And ask your expert about implication of story about hotel and hospitality industry) Keep in mind that it is Hospitality Industry Experience report based on Sunrise Cafe and Kebab House.

Our restaurant is not too big it is single brand and it has future to go n franchise and other grow option

It is fast and Counter service restaurant with multicuisine foods. For further information go to the website.

In every reports there are some theory to relate with workplace so kindly go through all those given in guideline and bring sense on them.

Attachment:- Assignment File.rar

Reference no: EM132319466

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