What kind of selection process should be used

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Reference no: EM133527488

Problem

Personal Touch is a call center business with the objective of growing the organization globally by establishing an international presence in China and India.

The premise of Personal Touch is that customers will speak with a real life representative that knows their information and can quickly troubleshoot their issues.

The organization has decided to use this expansion as a pilot project and if all goes well, they will consider spreading out across Europe and South America. This is a strategic endeavor, so it is important that the organization finds an effective formula to operate successfully in the global arena.

The organization has hired you to provide consultation on how they should proceed.

1. Identify the key challenges and trends in the changing globalized workforce in order to implement effective human resource practices

2. Analyze and assess global human resource policies, practices, and functions in order to meet an organization's goals and objectives while maintaining the values and traditions of the local culture

You are part of the HR department. Your supervisor asks you to memo to management that explains recruiting, selecting and staffing employees for the new call centers. Some of the questions they would like to see addressed are:

A. What are the different sources of staffing and which one would be recommended for these new centers?

B. How should recruiting be carried out?

C. What kind of selection process should be used?

D. Create a Job Description for the customer service representative. It must be unique to this organization, so you can not just download a job description off the Internet.

Reference no: EM133527488

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