Reference no: EM133431856

Assignment:

Jeb's Fleet Auto is a distributor of bulk customized automobiles and trucks for business and government customers. They buy cars and trucks in large volumes from major automobile manufacturers, customize the vehicles according to the client's specifications, and deliver them to the customer site.

One important process for Jeb's Fleet Auto is the contracts process, since the contract must contain detailed descriptions of what Jeb's mechanics will do to customize the vehicles and a carefully worded financial statement of what the customer will pay to Jeb's for the vehicles.

The documented process for drafting a customer contract is presented below.

Two problems have recently come up in this process:

1. The contracts process is intended to take fewer than 5 days, but it currently takes more than 15. The approval stages are taking considerably longer than expected as the senior manager, legal, and finance all have new requirements of language to be inserted in contracts to reduce the company's liability.

2. Customers are noticing major errors in the drafting of the contracts. The most common errors are in the section on pricing, though there are also errors in the vehicle specifications the customer has requested. Recently the errors in vehicle specifications led to the return of a major customer order, costing Jeb's a significant amount of money.

As the OD consultant it will be your role to help the team come to agreement about how to resolve these problems in the contracts process.

1. What concepts from Chapter will be important to consider or apply to this case?