What is your understanding of the term crm

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Reference no: EM133492821

Questions:

1. What is your understanding of the term CRM?

2. Discuss five ways that the use of CRMs could lead to business success and efficiency.

3. What is your understanding of the term ERP?

4. Discuss three similarities and three differences between a CRM and an ERP.

5. Research some types of CRMs and ERPS that are on the market today. List one CRM product and one ERP product and list the main features of each.

Reference no: EM133492821

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