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Question: BMW Customer Service and Service at Zappos about the philosophy of customer expectation in service design, and well-trained and knowledgeable staff in Levin BMW and Zappos for Online purchasing. What is your reflection on the philosophy of customer satisfaction in these two companies, particularly in the context of service design and well-trained and knowledgeable staff to create a brand loyalty? In your opinion, what other factors in this context of operations management would provide a strategic edge to company and in building a strategic relationship with customers and customer loyalty? Based on our discussion of chapter 4 of the textbook and your own experience, what would be your other recommendations?
The College of Business at Tech is planning to begin an online MBA program. The initial start- up cost for computing equipment, facilities, course development, and staff recruitment and development is $350,000.
Describe the three ‘attitude orientations' of organisational behaviour and give an example for each. In your answer discuss why it is helpful for managers to be aware of these orientations - Describe the key similarities and differences between the..
What are the characteristics of a knowledge economy? What are the driving forces of knowledge based competition?
Funding the Rising Cost of U.S. Health Care
How can business intelligence help companies refine their business strategy? Give two examples to illustrate. Elaborate on the importance of understanding how a business process works when trying to develop a new information system. gIve two examp..
Data Analysis and Hypothesis Testing
Conduct an interview with someone who matches the segmentation basis of your target market (Tesla India) for the market research project.
What is a team-building activity that would allow a manager to learn about the different members of a team? An activity other than a morning meeting.
How do you plan on being a just administrator? What challenges do administrators face in their efforts to be just? Our health care system resides.
Research on the day he debuted the Macintosh. Jobs responded by scoffing; Did Alexander Graham Bell undertake any market research before he built the phone
What is the minimum length of telephone line required - How would Greydog assign crews to trips?
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