What is your reflection on the philosophy of customer

Assignment Help Management Theories
Reference no: EM133560667

Question: BMW Customer Service and Service at Zappos about the philosophy of customer expectation in service design, and well-trained and knowledgeable staff in Levin BMW and Zappos for Online purchasing. What is your reflection on the philosophy of customer satisfaction in these two companies, particularly in the context of service design and well-trained and knowledgeable staff to create a brand loyalty? In your opinion, what other factors in this context of operations management would provide a strategic edge to company and in building a strategic relationship with customers and customer loyalty? Based on our discussion of chapter 4 of the textbook and your own experience, what would be your other recommendations?

Reference no: EM133560667

Questions Cloud

How to prevent youths from recruiting to terrorist efforts : How to prevent youths from recruiting to terrorist efforts? How to prevent or mitigate a threat to ensure the protection of critical infrastructure and how can
Waste and corruption in government finance : Budget reform in the 20th century were the expanded scope of government programs, growing deficits, and especially concern about waste and corruption
What are the pros and cons of decision making process : What will this mean in future decisions that you make as a legislator? What are the pros and cons of your decision making process?
What were the working conditions that led to the strike : AMST 395- What were the working conditions that led to the strike? Were there any specific or notable figures leading this strike?
What is your reflection on the philosophy of customer : What is your reflection on the philosophy of customer satisfaction in these two companies, particularly in the context of service design and well-trained
What are the procedures for executive protection at public : what are the procedures for executive protection at public events and gatherings? What are the other ways for executive protection at hotels and temp lodging?
Would you expect interest rates to be correlated with loan : Would you expect interest rates to be correlated with loan amount and debt-to-income ratios? Why or why not?
What is needed for protection plan criterion and procedures : What is needed for the protection plan criterion and procedures to succeed? What are the risks/benefits risks of private travel with those of public
Recommend a fraud prevention plan : Recommend a fraud prevention plan for the PBS&J organization that was involved in the William S. DeLoach scandal and determine what positive

Reviews

Write a Review

Management Theories Questions & Answers

  The initial start- up cost for computing equipment

The College of Business at Tech is planning to begin an online MBA program. The initial start- up cost for computing equipment, facilities, course development, and staff recruitment and development is $350,000.

  Explain the impact of work teams on productivity

Describe the three ‘attitude orientations' of organisational behaviour and give an example for each. In your answer discuss why it is helpful for managers to be aware of these orientations - Describe the key similarities and differences between the..

  What are the characteristics of a knowledge economy

What are the characteristics of a knowledge economy? What are the driving forces of knowledge based competition?

  Funding the rising cost of u.s. health care

Funding the Rising Cost of U.S. Health Care

  Develop a new information system

How can business intelligence help companies refine their business strategy? Give two examples to illustrate. Elaborate on the importance of understanding how a business process works when trying to develop a new information system. gIve two examp..

  Data analysis and hypothesis testing

Data Analysis and Hypothesis Testing

  Matches the segmentation basis of target market

Conduct an interview with someone who matches the segmentation basis of your target market (Tesla India) for the market research project.

  What is a team-building activity

What is a team-building activity that would allow a manager to learn about the different members of a team? An activity other than a morning meeting.

  How do you plan on being a just administrator

How do you plan on being a just administrator? What challenges do administrators face in their efforts to be just? Our health care system resides.

  Research on the day he debuted the macintosh

Research on the day he debuted the Macintosh. Jobs responded by scoffing; Did Alexander Graham Bell undertake any market research before he built the phone

  How would greydog assign crews to trips

What is the minimum length of telephone line required -  How would Greydog assign crews to trips?

  The assignment may cover all unit objectives though

the word limit is 2400 words. if the assignment exceeds the word limit by 100 words or less there will be no penalty.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd