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What is your reflection on the philosophy of customer

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Reference no: EM133560667

Question: BMW Customer Service and Service at Zappos about the philosophy of customer expectation in service design, and well-trained and knowledgeable staff in Levin BMW and Zappos for Online purchasing. What is your reflection on the philosophy of customer satisfaction in these two companies, particularly in the context of service design and well-trained and knowledgeable staff to create a brand loyalty? In your opinion, what other factors in this context of operations management would provide a strategic edge to company and in building a strategic relationship with customers and customer loyalty? Based on our discussion of chapter 4 of the textbook and your own experience, what would be your other recommendations?

Reference no: EM133560667

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