What is your hypothesis testing conclusion

Assignment Help Management Theories

Reference no: EM131456595

Question: Virtual call centers are staffed by individuals working out of their homes. Most home agents earn S10 to S15 per hour without benefits versus S7 to 59 per hour with benefits at a traditional call center (Business Week. January 23. 2006). Regional Airways is considering employing home agents. but only if a level of customer satisfaction greater than 80% can be maintained. A test was conducted with home service agents. In a sample of 300 customers. 252 reported that they were satisfied with service.

a. Develop hypotheses for a test to determine whether the sample dicta support the conclusion that customer service with home agents meets the Regional Airways criterion.

b. What is your point estimate of the percentage of satisfied customers?

c. What is the p-value provided by the sample data?

d. What is your hypothesis testing conclusion? Use α = .05 as the level of significance.

Reference no: EM131456595

Questions Cloud

Expected cash flows for two mutually exclusive investments : Expected Cash flows for Two mutually exclusive investments. Calculate the two projects' NPVs, if you were told that each project's cost of capital was 10%.

Prepare a schedule of expected cash collections for april : Prepare a schedule of expected cash collections for April, May, and June, and for the three months in total. Prepare a cash budget for the three-month period.

Definition of supply chain management : In no less than one paragraph discuss your definition of Supply Chain Management and its role in a company's ability to compete effectively in the market.

Propose appropriate training and assessment methods : Explain how the training is aligned and relevant to the achievement of the business goals.Propose appropriate training and assessment methods.

What is your hypothesis testing conclusion : Virtual call centers are staffed by individuals working out of their homes. Most home agents earn S10 to S15 per hour without benefits versus S7 to 59 per hour.

Create a competitive advantage : Introduction to Management - BUS 309 - create a competitive advantage (i.e. Efficiency, innovation, responsiveness to customers and quality), in addition to conducting a SWOT analysis of the organization (i.e. strength, weakness, opportunities, an..

Calculate present value of each of anticipated dividends : Beasley Ball Bearings paid a $4 dividend last year. Calculate the present value of each of the anticipated dividends at a discount rate of 20 percent.

Fire combustion unit case study : For this assignment, you are to watch the video below. The video illustrates a flashover in the mid-80s. Although it is an older video.

State the appropriate hypotheses for your significance test : A recent article concerning bullish and bearish sentiment about the stock market reported that 41% of investors responding to an American Institute.

User Account

All Pages