Reference no: EM132174303

IT Project:

You recently inherited your grandfather's coffee shop, which is conveniently located in downtown East Lansing. The cafe offers many different kinds of individual servings of coffee and tea, a full-service bakery, and sandwiches, soups, and salads. Your grandfather first opened the coffee shop in 1952 and it was a local hotspot for many years.

Although your grandfather's coffee shop was a local hotspot for many years, business has been steadily declining over the last five years. Your grandfather was an expert at running the coffee shop, however, it is outdated. There are no computers in the store and all ordering takes place manually. Your grandfather had a terrific memory and knew all of his customers by name, but unfortunately, none of this information is located anywhere in the store.

The family recipes for the baked goods and soups are also stored in your grandfather's memory. Inventory is tracked in a note pad, along with employee payroll. The Cafe does not have a Web site, uses very little marketing or promotions, except word-of-mouth, and essentially still operates the same as it did in 1952.

You will own and operate your grandfather's coffee shop, taking advantage of business practices discussed in our ITM 209 class to keep the business running, increase profits, and bring the cafe into the 21st century. Your first decision is to define a new business strategy for your grandfather's coffee shop. One of your business strategy ideas to grow revenue and improve profits is to work out a franchise deal whereby your coffee shop can sell coffee and teas in bulk packages. You will analyze this opportunity using your knowledge of business analytics.

You will also introduce IT to enable the strategy and enhance operations. Example IT improvements may include automating inventory updating and payroll, keeping track of customer information, creating a coffee shop website for promotions, offers, and on-line bulk coffee and tea sales, offering mobile aps for your customers, recording the recipes in a database, and offering Wi-Fi.

Your team has been challenged to be very creative and pursue innovative value creation ideas in the ITM 209 Team Project to create a competitive advantage for your grandfather's coffee shop. We have discussed in lecture how the IT Enablers associated with disruptive technology may be useful to open new markets and significantly gain market share.

Example New Economy ideas, associated with these IT Enablers for disruptive technologies, include Airbnb, Uber, Amazon and Whole Foods, new home delivery opportunities, wearable technologies, and many other examples involving innovative and creative opportunities.

Your team will need to include IT Enablers related to the New Economy that will result in creative and innovative value creation ideas for you to create a competitive advantage for your grandfather's coffee shop. Please include your New Economy ideas within your Team Project report and presentation.

Part 4. Customer Security Opportunity

Your grandfather's coffee shop must assure that customer security procedures are in place. Since your employees have access to customers' information, it is important to make sure the information is properly used and that customer information is treated with security. Customers need to feel secure in using the innovative technology you choose to deploy at your coffee shop.

Background:

Information security is a broad term encompassing the protection of information from accidental or intentional misuse by persons inside or outside an organization.

Companies may become liable for any costs associated with a breach of their IT systems and for security issues related to customer information. In response, organizations are implementing innovative IT security programs and you are thinking of doing the same.

Task:

Document your proposed IT security approach to protect your customers. Questions you might want to address in your documentation for your team report include:

What is your chosen IT security approach and how would your IT security system help protect your grandfather's coffee shop and its customers? What are the advantages and disadvantages?

What can you do to protect your data while still building a sense of trust among your employees?

What can you do to assure your customers that your security approach will protect their data?

How can you provide security to protect the customer's data if the customers utilize innovative technology such as wearable technology devices?

In this part, you need to find something which is IT enable such as firewall to help coffee shop protect their customer data security.

According to Task and write 2-page paper.

Formatting: Times New Roman 12 point, double line-spacing, margins: 1-inch.