What is your assessment of the leadership style

Reference no: EM133208176 , Length: Word Count: 2000 Words

Assignment - Writing Team Conflict Case Study

Case - TEAM CONFLICT: THE "CHATTY" ACCUSATION AT THE CUSTOMER SUPPORT CALL CENTER

Questions -

Q1. Highlight the relevant facts and briefly explain at least four (4) key issues identified in the case that have impacted the organization.

Q2. From the four (4) key issues identified in (1), evaluate using appropriate theories, principles or models, how they these problems impact the team's performance, (b) the organization's performance. In your evaluation, be sure to include the factors that contributed to the issues.

Q3. What is your assessment of the leadership style. Be specific in outlining at least two leadership practices she did or did not do well, citing examples from the case, your unit readings and external sources to support your answer.

Q4. As a consultant, how would you recommend she address the four (4) issues identified in part 1. These solutions must be specific and realistic. You must indicate why you have chosen these recommendations. Your recommendations must be backed up by strong evidence (course readings, discussions, outside research).

Q5. Assess the benefits and risks of your chosen course of action (s). These must be backed up by strong evidence (course readings, discussions, outside research)

Reference no: EM133208176

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