What is web-based customer service and why is it important

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1. What is Web-based customer service and why is it important?

2. What is a company's "culture?" What are some key characteristics of the culture at Yum! Brands, Southwest Airlines, and Zappos?

3. Summarize the advantages to a company of having "call centers" rather than having any employee handle phone calls. (Subject-MGMT2205-Service Sector Management)

Reference no: EM13904446

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What is web-based customer service and why is it important : What is Web-based customer service and why is it important? What is a company's "culture?" What are some key characteristics of the culture at Yum! Brands, Southwest Airlines, and Zappos?

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