Reference no: EM133032575
Answer the following questions:
1. What is Walmart's e-commerce strategy?
2. Why did Walmart acquire Jet.com?
3. How does Walmart's fulfllment operation difer from Amazon's?
4. What are the three key assets that Walmart can leverage (build on) to compete with Amazon and other online retailers?
Customer Service Chapter 7
1. Define the term ROI.
2. What is business and IT alignment?
3. What is a cost-benefit analysis?
4. Describe two ways that customer data is used.
5. Describe two ways that incident data is used.
6. Describe two ways that status data is used.
7. What is scope creep?
8. Define the term trend analysis.
9. What is a budget?
10. Define the term cost per contact.
Customer Service Chapter 8
1. What is a team?
2. What are the reasons technical support lends itself to a team setting?
3. What are the five characteristics of a successful team?
4. List the three components of a service desk mission.
5. List and describe three ways the service desk supports the goals of DevOps.
6. List the four stages of development reflected in the Tuckman Teamwork Model.
7. List three characteristics of emotional intelligence.
8. Why is communication important in a team setting?
9. What is feedback?
10. How must feedback be delivered to be effective?
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Malware variant
: Using a Web browser, perform some research on a newer malware variant that has been reported by a major malware containment vendor.
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Disaster and recovery planning
: Describe at least three advantages and three disadvantages of outsourcing an IR process.
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Policy evaluation and production identification
: There is relationship between policy evaluation and production identification, policy evaluation, policy implement and policy evaluation and policy formulation.
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Normalization important in design of databases
: Why is normalization important in the design of databases? How can third normal form reduce insert, update, and delete anomalies?
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What is Walmart e-commerce strategy
: What is Walmart's e-commerce strategy? What is business and IT alignment? Describe two ways that incident data is used.
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Create mini-proposal
: Create a mini-proposal to do a project in which you have expertise. creating a database, providing technical support for a small organization,
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Different approach to executing global strategy
: Review three examples of the companies that were successful in competing globally. Each of the companies had a different approach to executing global strategy
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Customer Segments
: Defines the customer Segment/s, people or organizations your organization aims to reach or serve. Who are we providing value to?
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Corporate social responsibility model
: What is the triple bottom line, and why is it beneficial to move toward a corporate social responsibility model?
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