What is the voice of the customer

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1. What is the voice of the customer? List the major listening and learning approaches used to gather voice of the customer information. What are the advantages and disadvantages of each?

2. How will educational technology be developed and used ten years from now in terms of: (a) satellites, fiber optics, Internet, personal recognition devices, and the vast array of personal devices available; (b) its application to classrooms, worksite, and distance learning; (c) the impact of technology and accreditation requirements on the future of education.

Reference no: EM132178203

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