What is the utilization rate of the service clerk

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Reference no: EM131176241

Sharp discounts Wholesale Club has two service desks, one at each entrance of the store. Customers arrive at each service desk at an average of one every six minutes with a Poisson distribtion. Te service rate at each service desk is four minutes per customer in an exponentially distributed fashion.

For a single service desk (both identical), answer the following questions:

a. what is the utilization rate of the service clerk?

b. what is the average length of the waiting line?

c. what is the average time the a person must spend at the service desk (waiting plus service?

d. what is he probability that when you arrive there will be three or more people ahead of you?

Reference no: EM131176241

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