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Assignment:
Questions:
1. What is the source of Danica's conflict? Why is she experiencing conflict?
2. Would you characterize Danica's conflict as functional or dysfunctional? Explain.
3. Which conflict management style is Gilmore exhibiting? Explain.
4. Using the conflict resolution model, how should Danica approach Gilmore and Gracie about her issue?
5. What did Gilmore do wrong in this situation?
6. What solutions do you think would accommodate Danica's conflict? How would you have handled this matter?
Lussier, Robert N.; Hendon, John R.. Human Resource Management (p. 355).
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