What is the secret to an online business

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Many people believe that sales are easier or more effective in person. That is true because there are a lot more verbal cues that occur in person. You can read your customer, adjust the conversation, change direction, etc. But sometimes we will never be face to face with customers. How do we communicate with customers if we never see them? Are some businesses more successful than others without any face to face interaction? If so, how? What is the secret to an online business? How do they communicate with customers? Suppliers? Employees?

Reference no: EM133018725

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