Reference no: EM133526460

According to Daniels, A.C. (2009).13 Management Practices that Waste Time and Money. Atlanta: Performance Management Publications. answer the following;

Chapter 7

1. Discuss why it is true that if you always provide a compliment followed by a negative statement it can lead to the more accomplishments a person does the more depressed they feel?

2. How can you tell if your feedback is functioning as a punisher, positive reinforcer, or negative reinforcer?

3. What often occurs when both positive and negative feedback is delivered in the same meeting? How does it affect both parties of the meeting? What should be done instead?

4. Why do managers continue to use this practice of "yes, but..." in their practice. What do they think will occur if they use positive reinforcement only strategies?

5. How can shaping be used to improve performance of your employees in the clinical setting?

6. List as many things as you can that assist in creating a positive improvement performance culture in the clinical setting.

Chapter 8

1. What is the sandwich method and what is it intended to do to performance?

2. What are the effects of the sandwich method and why has it been demonstrated to not be an effective practice?

3. If negative feedback is required, how should it be delivered?

4. The authors discuss how the manager may be positively reinforced by punishing employees. Discuss how this can occur and how it can be identified? What should be done to correct this?

5. How is the sandwich method more beneficial to the one delivering the message than to the one receiving the message?