What is the root cause of these issues

Reference no: EM133321908

Question: What is the root cause of these issues? Paragraph Two How would you as a manager overcome these difficulties?

Case: One of the recurring challenges in hotel operations is how to manage the relocation of guests following an overbooking. When this situation occurs, the front desk employees are on the ?ring line. They are the ones who have the awkward responsibility of explaining to guests that rooms are not available and that other accommodations have been arranged perhaps across town. Front desk employees resent being put in this situation and they can feel quite angry with the sales and reservation department. Similarly, housekeepers can become angry with front desk staff if they have shown too much leniency in allowing late check-out times. As shortened cleaning time puts stress on the housekeeping tea m.

Reference no: EM133321908

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