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A manager says, "We need a training course on time management. We have 30 field representatives coming in for a conference next week and only 20% of them are actually meeting their goals. This is disappointing because they had the training four months ago but still have not met their overall goals in sales and customer service. I want you to give them a half-day training on time management."
Provide a detailed description of how you would respond to and proceed in this situation. In your post, respond to the following questions:
What is the purpose of a training needs analysis (TNA)?
How do you determine when needs analysis should be conducted?
Is it always necessary to conduct a TNA?
What methods and tools would you use to help this manager?
Describe the essential components of JIT. Describe how JIT is applicable to a service operation such as VMH. Responsiveness to customer needs is critical for VMH. Describe how JIT principles can help improve the customer response.
When using the 7 S model to make alignment, why do managers need to make sure all the Ss align with the organization's strategy?
Are you a strong enough leader yourself to employ best practices as you move forward in your career? Or are managers and leaders sometimes forced to use techniques that you consider "poor" at this point in your career?
List any two significant differences between a file processing system and a DBMS.
What are the main characteristics of the market system and how does the market system answer the five fundamental questions?
We are an outside consulting team and we have to propose a strategy for ABS in finding ways of retaining employees in the public sector because they are leaving for private sector positions.
Payment on the letter of credit was dishonored because the shipment by air did not fulfill the precise terms of the letter of credit.
Illustrate what are the various procedures for considering internal employees? Illustrate what are the advantages also disadvantages for each.
Explain how this strategic planning tool can be used to improve decision making. Be specific and use terminology and concepts from the background readings.
He has collected data for 36 moves in which the origin and destination were within the city limits of Coral Gables and in which the travel time was an insignificant portion of the hours worked.
What is the output of the following Java code (Assume all variables are properly declared and the input is 3 7 4 -1 [Note: four inputs]).
Will the total quality management movement fade away as a fad, or will it have a long-term impact on public service delivery?
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