What is the purpose of the portfolio management practice

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Reference no: EM133344913

Portfolio Management

Assume you are the new municipal CIO for Maplewood, NJ and are looking to introduce a formal portfolio management practice, based on ITIL guidance.

a. What is the purpose of the portfolio management practice? The purpose of the portfolio management practice is to make sure that the company has the ideal mix of programs, projects, goods, and services to carry out its strategy within the bounds of its budget and resources.

b. Name and briefly describe three very different IT services that would likely be part of the IT organization's service catalog of external customer-facing services.

c. Name and briefly describe three entries that would likely be part of the IT organization's customer portfolio. Why is this of interest to the CIO? What other ITIL management practice would also be interested in these entries? (Make appropriate assumptions as needed.)

d. Give an example of an entry that might likely be in the IT organization's project portfolio. You may need to make assumptions. Just explain your answer as to why it might likely be an entry in the project portfolio.

e. Give an example of an entry that might likely be in the IT organization's product/service portfolio

Reference no: EM133344913

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