Reference no: EM132964684
Questions -
Q1. Why are quality costs the costs of doing things wrong?
Q2. Identify and discuss the four kinds of quality costs.
Q3. Explain why external failure costs can be more devastating to a firm than internal failure costs.
Q4. Many quality experts maintain that quality is free. Do you agree or disagree? Why or why not?
Q5. What is the purpose of interim quality standards?
Q6. Describe the three types of quality performance reporting. How can managers use each report to help evaluate their quality improvement programs?
Q7. Discuss the different kinds of incentives that can be used to motivate employees tobecome involved in quality improvement programs. Explain gainsharing.
Q8. If a firm's annual sales are $200 million, what percentage of sales should be spent on quality costs? Suppose that the firm is spending 18 percent of sales on quality costs. What is the potential savings from quality improvement?
Q9. Discuss the benefits of quality cost reports that simply list the quality costs for each category.
Q10. Explain why the accounting department should be responsible for producing quality cost reports.
Q11. What is ISO 9000? Why do so many companies want this certification?
Q12. What is an environmental cost?
Q13. What are the four categories of environmental costs? Define each category.
Q14. What is the difference between a realized external failure cost (environmental) and an unrealized external failure (societal) cost?
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