What is the product or service offered by the organization

Assignment Help Marketing Management

Reference no: EM133308895

Topic: Listen to the podcast: The Brainy Business Podcast Episode 60.
Question: Think about a former organization you have worked for (or currently work for), or an organization that you have had experience with as a customer and describe the following:
a. What is the product(s) or service(s) offered by the organization that you or other customers are satisfied or dissatisfied with?
b. Describe ways the organization can surprise and delight customers. To gauge the impact of customer surprise and delight, what should the organization pay attention to?

Reference no: EM133308895

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