What is the processing time of the drive-through process

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One employee is in charge of the following activities at the drive-through of a bank: Greet customer: 20 seconds, Take order: 30 seconds, Process order: 2 minutes, Print receipt: 10 seconds

a) What is the processing time (in seconds) of the drive-through process?

b) What is the capacity (in customers per hour) of the employee?

Would the answers be 180 seconds, and 20 customers per hour, respectively? Please show work,

Reference no: EM132285193

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