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What is the problem the customer is implying based on

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Reference no: EM133571214

Question: You work in a customer care center as a call center representative. A customer contacts you and explains that she just placed an order on your company website but forgot to enter an e-coupon code for free shipping that she received last week. Her credit card has already been charged for the shipping when the order was placed.

1. What is the problem the customer is implying based on her explanation?

2. Assuming you have the authority, what could be your response to satisfy the customer?

Reference no: EM133571214

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