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The Judy Gray Income Tax Service is analyzing its customer service operations during the month prior to the April filing deadline. On the basis of past data it has been estimated that customers arrive according to a Poisson process with an average inter arrival time of 12 minutes. The time to complete a return for a customer is exponentially distributed with a mean of 10 minutes. Based on this information, answer the following questions:
A) If you were Judy, how much time would you allow for getting your return done?
B) On average, how much time would you allow for getting your return done?
C) If Judy stayed in the office 12 hours per day, how many hours on average, per day, would she be busy?
D) What is the probability that the system is idle?
E) If the arrival rate remained unchanged, but the average time in the system must be 45 minutes or less, what would need to be changed?
Utilizing the formula for writing training objective, write a training objectives for the following: Please include all 3 of the elements components. Please Management, Customer Service and Stress Management.
According to your reading of the text, Procter & Gamble's use of DSS illustrates the use of information systems to implement which common business strategy.
for a given inventory item the appropriate risk of a stockout has been determined to be 12. demand for this item
This is part one of a two part assignment starting with an introductory look at process design and supply chains.
What is the firm's multifactor productivity before and after the changes? Why is it important to be aware of the productivity changes?
Discussion on the importance of surveys in research program, the questions which can change outcomes, and when to employfocus groups instead.
A cost estimate for a given project activity is $6,300; this cost estimate does not factor in personal time. Assuming that an allowance for personal time is 9.5%.
In a 250-300 word response, analyze how the use of technology has impacted organizational communication both positively and negatively. How has technology impacted the verbal and nonverbal cues used in interpreting messages?
Describe each of the five aspects of industrial hygiene and the best practices associated with each.
When a trademark has become representative of a broad type of products as opposed to being descriptive of a particular brand, the trademark has become ____ and the holder has lost the right to enforce the mark against competitors.
What were some of the challenges that RIM faced to protect its intellectual property, and how did RIM handle those challenges
what are the three main staffing strategies for international business? Which strategy becomes more popular now for global organizations and why?
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