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During the morning hours at a catalog sales department, telephone calls come in at the rate (Poisson) of 40 per hour. Calls that cannot be answered immediately are put on hold. The system can handle eight callers on hold. If additional calls come in, they receive a busy signal. The three customer service representatives who answer the calls spend an average of three minutes with a customer.
a. What is the probability that a caller will get a busy signal? (Hint: Solve for log K or ln K using trial and error.)
b. What is the probability that a customer will be put on hold?
Health care organizations obtain revenues through multiple funding sources. Unlike consumer products, health care organizations do not rely on the consumers of their services as the primary sources of revenue.
Low-tech: A low-technology, low cost process consisting of hiring several new junior engineers. This option has a fixed cost of $45,000 and variable-cost probabilities of .3 for $.55 each, .4 for $.50, and .3 for $.45.
What opportunities and threats do you see in this convergence of demographic factors? How might these opportunities and threats change for different industries?
The concept of business ecosystems implies that organizations are more interdependent than ever before. Why or why not this is true or false in today’s world?
You will need to include information such as cost, compatibility with current systems and work flow processes, functionality, ease of use, and end user support.
Select either an international service organization or a multinational corporation and conduct a preliminary assessment of their website.
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In a test of the effectiveness of a new battery design, 16 battery powered music boxes are randomly provided with either the old design or the new version.
employees are all unique. this uniqueness makes them valuable because in that individual approach to work each employee
Think about an organization you are familiar with. On the basis of the dimensions of OCP, how would you characterize its culture? Out of the culture dimensions described, which dimension do you think would lead to higher levels of employee satisfa..
Analyze the opportunities or needs for IS/ IT implementation in the firm by identifying the functional areas affected, the specific business processes involved, and the decision level that might be impacted. ( Case study Telemedicine an opportunity o..
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