What is the percentage of calls

Assignment Help Operation Management

Reference no: EM13710315

A company has started a phone service that uses overseas doctors to provide emergency medical consultations.

The responding doctors are based in a country with low wages but with a highly skilled pool of physicians. Responding to each call takes on average 15 minutes. At any given moment in time, there are 4 doctors overseas on duty. Calls arrive every 5 minutes on average and standard deviation of the inter-arrival time is 5 minutes. The company receives $50 from the patient's insurance company for each consultation.

If one of the 4 overseas doctors is available, the firm pays $20 to the doctor and makes $30 in profit. If no doctor is available overseas, the call is rerouted to the U.S. where a local physician answers the question.

A local physician is alw ays available to take a call. In this case, the firm pays the $50 to the local physician, so there's no profit for the company.

Q: What is the percentage of calls being answered by a physician in the US? (Write the percentage, that is, if your answer is 53.22%, input 53.22 as the answer.)

Reference no: EM13710315

Questions Cloud

Magnitudes of the normal and tangential accelerations : A particle which movies in a two-dimensional curvilinear motion has coordinates in millimetres which vary with time t in seconds according to x=5t2 +4 and y=2t3 + 6. For time t =3s, determine the radius of curvature of the particle path and the magni..

Mass flowed into the tank and what is its final temperature : An evacuated 1-ft3 tank is connected by a valve to a nitrogen supply line flowing air at 120 psi and70oF. A valve is opened allowing air to flow into the tank until the pressure reaches 90 psi. How much mass flowed into the tank and what is its final..

Constant-volume process the temperature : A piston-cylinder assembly contains 2 lb of water initially at 100 psi and 400 F. The water undergoes two processes in a series, first a constant pressure process and then a constant-volume process. At the end of teh constant-volume process the tempe..

Rigid tank contains saturated refrigerant : A 3.31 ft3 rigid tank contains saturated refrigerant-134 at 100psi. Initially, 14 percent of the volume is occupied by liquid and the rest by vapor. A valve at the top of the tank is now opened, and vapor is allowed to escape slowly from the tank. He..

What is the percentage of calls : What is the percentage of calls being answered by a physician in the US and provide emergency medical consultations.

Evaluate his claim based on second law of thermodynamics : An experimentalist claims to have raised the temperature of water from room temperature to 150oC using saturated steam at 200 kPa. Evaluate his claim based on Second law of thermodynamics. A cup of hot coffee at 75oC can only lose heat to the room at..

Hot water is provided to a house by an electric water heater : Hot water is provided to a house by an electric water heater which uses a 60L tank. The electric heater is rated for a 1.6kW. The hot water tank is completely full with water at 80°C when someone starts a shower. The shower faucet mixes cold water at..

Saturated water vapor is contained in a rigid container : Saturated water vapor is contained in a rigid container. Heat is then added until the the pressure and temperature become 812.075 MPa and 400 °C, respectively. What was the initial temperature of the steam in °C?

Separation of variables method to the schrodinger equation : Apply the separation of variables method to the Schrodinger equation for the hydrogen atom in spherical coordinates. The solutions for the three ordinary differential equations obtained in step 1 should be found in a Math textbook. Please make sure t..

User Account

All Pages