What is the percent server utilization

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Reference no: EM133423755

Question: The following data yield the arrival times and service times that each customer will require, for the first 13 customers at a single server system. Upon arrival, a customer either enters service if the server is free or joins the waiting line. When the server completes work on a customer, the next one in line (i.e. the one who has been waiting the longest) enters service. Assume that the system is clear at time 0 and customer #13 is the last customer to be serviced

a) Determine the system departure and response times of these 14 customers

b) What is the percent server utilization?

c) Repeat (a) and (b) using two servers and a customer can be served by server #1 or by the trainee server #2 if the main server #1 is busy.

Reference no: EM133423755

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