What is the overall reliability of the call center

Assignment Help Operation Management

Reference no: EM13759311

The service center for a brokerage company provides three functions to callers: account status, order confirmations, and stock quotes. The reliability was measured for each of these services over one month with these results: 90 percent, 70 percent and 80 percent, respectively. What is the overall reliability of the call center?

Reference no: EM13759311

Questions Cloud

Why does the author select a young adolescent : Is the girl aware of the boy's feelings for her? Why does the author select a young adolescent as the central character of his short story?

Cyber crime research : Conduct an Internet search of cyber crimes. Find a cyber crime, a crime where a computer is used to commit a majority of the crime that has occurred in the last three months. Write a 1 ½ to 2 page synopsis of the crime, using APA style formatting.

Calculate the manufacturers dollar margin per unit : Within a given distribution channel, the following information is available concerning trade margins and costs. A wholesaler has a unit selling price of $243 and a unit cost of $115. The retailer requires a 30% markup on selling price. The manufactur..

Compute earnings per share : Prepare an income statement for the year 2014 starting with income from continuing operations before taxes. Compute earnings per share as it should be shown on the face of the income statement. Common shares outstanding for the year are 120,800 sh..

What is the overall reliability of the call center : The service center for a brokerage company provides three functions to callers: account status, order confirmations, and stock quotes. The reliability was measured for each of these services over one month with these results: 90 percent, 70 percent a..

Quality characteristic has a design specification : A quality characteristic has a design specification (in inches) of 0.200 ± 0.020. If the actual process value of the quality characteristic exceeds 0.200 by the tolerance of 0.020 on either side, the product will require a repair of $50. Develop the ..

Determine the estimated loss if the quality characteristic : Suppose that the specifications for a part (in inches) are 6.00 ± 0.15, and that the Taguchi loss function is estimated to be L(x) = 6,500 (x ? T)2. Determine the estimated loss if the quality characteristic under study takes on a value of 6.20 inche..

Health policy : Political issues pertaining to equity, access, affordability, and or social justice in health care.

Find the classes and the limiting probabilities of the marko : Find the classes and the limiting probabilities of the Markova chain transition probability matrix.

User Account

All Pages