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What is the organization overall vision and mission

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Reference no: EM133515950

Research one organization (must be Canadian / different from your Assignment ) and answer the following questions:

1. What is the organization's overall vision and mission? Discuss how the organization supports this vision.

2. What technologies are being used during customer service activities (either face to face or remote)? Discuss how these technologies impact customer service.

3. What other customer serving technologies can you recommend to this company? Discuss how these new technologies can improve customer satisfaction.

4. Discuss why customers do not always embrace new technologies and what this organization can do to encourage customers in using these new technologies (be specific and provide examples).

Reference no: EM133515950

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