Reference no: EM133212097
Assignment:
1. In general, how does the organisation view consumer involvement in service and planning roles? Does the organisation support individuals or teams? Does every member of the organisation give out the same message on consumer participation or do only a few members advocate the cause?
2. What is the organisation's philosophy? Does it allow consumer participation? If yes, how does it discuss consumer participation in the organisation? Does the organisation's vision/mission include, for instance, customer's input in the service delivery planning, etc.?
3. If there is a clear outline of consumer participation in the organisation's philosophies, procedures and policies, can you write a summary of what these might be? If there is no clear outline, you can write N/A or none.
PHYSICAL FACILITIES
1. How do the organisation's physical facilities support and promote consumer participation? Are resources displayed or are easily accessible? Are there suggestion boxes that can be used to promote improvement?
2. Are there available promotional materials, i.e. brochures, pamphlets, etc. that promote consumer participation? Are there resources available from relevant groups?
3. Are there available resources targeting a wide range of consumers who are accessing the service? (e.g. LGBTI - Lesbian, Gay, Bisexual, Transgender, Intersex or CALD - culturally and linguistically diverse people, Aboriginal and Torres Strait Islanders, or people with low literacy and numeracy levels, among others)
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