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What is the nature of the effects of the factors studied

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Reference no: EM131292693

Assignment

Table: Invoice Experiment Error

Customer Size

Customer Location

Product Type

Number of Errors

-

-

-

15

+

-

-

18

-

+

-

6

+

+

-

2

-

-

+

19

+

-

+

23

-

+

+

16

+

+

+

21

Customer Size: Small (-), Large (+)
Customer Location: Foreign (-), Domestic (+)
Product Type: Commodity (-), Specialty (=)

Reference: Moen, Nolan, and Provost (R. D. Moen, T. W. Nolan and L. P. Provost. Improving Quality through Planned Experimentation. New York: McGraw-Hill, 1991)

Use the date in table above and answer the following questions in the space provided below:

1. What is the nature of the effects of the factors studied in this experiment?
2. What strategy would you use to reduce invoice errors, given the results of this experiment?

Reference no: EM131292693

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