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What is the name of the venue

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Reference no: EM133050056

Research a hospitality venue that is NOT PART A:

1 Provide a URL to the website of the business selected.

in NSW that you have never worked at or visited as a customer. Base your answers to the questions on the venue you have selected after reviewing the website and social media of this business:

What is the name of the venue? Explain why you selected this venue.

2 Is the website easy to navigate? Can customers find information easily? Explain your answer

3 Is the information current? Include an example as evidence.

4 Does the menu provide options for dietary requirements? List two examples

5 List two (2) examples of upgrades or additional services they offer to customers?

6 Is there any evidence of a loyalty program or membership available to customers?

7 Based on your research, what expectations would you have regarding customer service if you were to visit this venue?

PART B 

Find four (4) online reviews regarding the venue used in Part A.

8 Include the reviews in your assessment

9 Is there consistent or conflicting feedback in the reviews? Explain your response

10 What response to the feedback, if any, was given by the venue?

11 Do you think the response was appropriate? Include if and how you would have responded differently.

12 After conducting this research are you encouraged to visit this venue? Explain your reasons.

Reference no: EM133050056

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