What is the name and the nature of the business

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Reference no: EM133769120

Provide a clear narrative (750 to 1,500 words; 3 to 5 double-spaced pages) that describe your CRM recommendations for your chosen company or organization using the following 3 general themes/topics that we will be studying throughout the course:

Section 1: Loyalty program

What is the name and the nature of the business of the company whose CRM program you are exploring?
Why did you select this company?
If they have a loyalty program, describe their current program briefly and what CRM enhancements you would recommend.
If you are recommending a new loyalty program, describe the loyalty features you are proposing.
Section 2: Performance metrics

How is this company measuring loyalty currently?
How would you recommend that the company measure loyalty and what loyalty data should they be tracking?
How will the performance metrics you are recommending translate into better business results?
Section 3: Customer engagement results

How will your CRM recommendations increase customer engagement?
How will you keep the CRM "fresh" (i.e., not static) to ensure long-term customer engagement?
How should your target company get to know its customers better going forward?

Reference no: EM133769120

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