Reference no: EM132288382

Assignment

PART 1 : ONLINE DISCUSSION (A MINIMUM OF 150 WORDS)

Watch the video, Unhappy Customers as attached video, and answer the following questions:

1.What is the most important element of this case study? Why? Did United Airlines do anything wrong?

2.Was the customer's reaction justified? Provide a rationale for your answer.

3,If you were in charge of customer service at United Airlines, how would you have handled the situation? Provide a rationale for your answer.

PART 2 : RESPONSE TO PEERS(A MINIMUM OF 50 WORDS)

PART 3 : RESPONSE TO PEERS(A MINIMUM OF 50 WORDS)

PART 4 :MARKETING MANAGEMENT(8-10 PAGES)

Assignment: Your Marketing Plan

For this assignment, you will document your hypothetical company's background information and mission statement, your company's short- and long-term goals, an environmental analysis, and a SWOT analysis.

Note: You should create and / or make all necessary assumptions needed for the completion of this assignment.

Instructions

Create the first part of your marketing plan:

Write an introduction to your company. Describe your hypothetical company, its location, and the product it makes or the service it provides, and introduce the contents of your marketing plan.

Develop your company's mission statement.

Decide the main goals that you would like to achieve within the next year (short term) and the main goals that you would like to achieve within the next five years (long term). Determine the most appropriate ways to measure both short- and long-term goals.

Note: Consider the following metrics: tracking downloads of website content, website visitors, increases in market share, customer value, new product /service adoption rates, retention, rate of growth compared to competition and the market, margin, and customer engagement.

Develop an environmental analysis that includes competitive, economic, political, legal, technological, and sociocultural forces.

Develop both a SWOT analysis and needs analysis for your product / service. Each analysis should examine three strengths, weaknesses, opportunities, and threats for your company.

Use at least three academic resources as quantitative marketing research to determine the feasibility of your product / service. These resources should be industry specific and relate to your chosen product / service.

Note: Wikipedia and other websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:

Be typed, double-spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA format.

Include a cover page containing the title of the assignment, the student's name, the professor's name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length of 8 to 10 pages.

The specific course learning outcomes associated with this assignment are:

Analyze marketing environments and strategies used to strengthen product or service positioning.

a. Evaluate data and information on customer/consumer behavior.

b. Evaluate marketing research tools involved in the marketing process.

c. Examine the marketing science of customer behavior and products in the marketing exchange process.

Evaluate marketing strategies used to create/communicate customer value.

a. Analyze the marketing framework through a situation analysis.

Create an effective marketing plan.

a. Develop recommendations based on market analysis and strategy.

b. Develop strategies to assess performance and achieve marketing goals.

c. Develop dynamic strategies for competing.