What is the most appropriate rationale for implementing tqm

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Reference no: EM132326628

Factual review Questions -

1. List six statements that summarize the comparative scope of ISO 9000 and TQM.

2. Explain the origins of ISO 9000 and TQM. How are they different?

3. Contrast the aims of ISO 9000 and TQM.

4. List three appropriate reasons for implementing ISO 9000.

5. What is the most appropriate rationale for implementing TQM?

6. What are the industry-specific standards for the automotive, aerospace, and telecommunication industries?

7. Describe how you would use ISO 9000 as an entry into TQM.

Critical Thinking Activity - Implementing Total Quality

The executives of ABC Inc. want to pursue ISO 9000 registration and let that suffice for the company's overall quality system. John Adams, ABC's vice president for quality, disagrees. Adams believes that quality management is a broader concept than ISO 9000 and that ISO registration should just be a part of the company's quality system. How might John Adams convince his fellow executives of his point? Hint: Can you create a matrix that shows how ISO 9000 fits into the broader concept of quality management?

Discussion Assignment - ISO 9000 or TQM: Which Will It Be?

Reliance Control Systems is a large manufacturer of control systems for the electrical power generation and distribution industry. Over the past few years, Reliance has watched overseas competitors take away market share with products that are priced lower and that, at the same time, have developed a reputation for better reliability. The company is not in a dangerous position yet, but the Board of Directors wants to see a concerted effort to improve the company's competitive posture. Among the senior management, two factions have developed. One, led by the vice president of operations, is pressing the CEO to implement total quality management. After all, the aim of TQM is improved competitiveness, and that is just what is needed. On the other hand, the manufacturing vice president (VP) and the director of quality assurance are making the case for ISO 9000.

Discussion Questions - Discuss the following questions in class or outside of class with your fellow students:

1. Assume that you are siding with the VP of operations, and list the arguments for implementing TQM.

2. Now assume that you are with the heads of manufacturing and quality assurance. List the arguments for ISO 9000.

3. You have heard both sets of arguments, and you believe there might be a third approach that could satisfy both factions. What would you propose?

Textbook - Quality Management for Organizational Excellence Introduction to Total Quality, Eighth Edition by David L. Goetsch and Stanley B. Davis.

Chapter 14 - ISO 9000 and Total Quality: The Relationship.

Reference no: EM132326628

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