What is the metric going to measure

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Two week's ago we setup a loyalty club form for our coffee shop. We determined what the biggest supply chain issue is to our loyalty club. Now looking at that what metrics do you think are the most important to track for your customers. In this discussion discuss two metrics:

-One that you can implement right now during the lockdown

-One that you can implement once the lockdown is lifted and you are able to reopen your coffee shop. For both metrics answer the following questions:

-What is the metric going to measure

-Why do you think this metric is important

-What decision would you be able to make with this metric?

Reference no: EM132898905

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