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What is the market scope

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Place (Convenience)

Question 1: What is the market scope (regional, national or global)?

Question 2: What is the method of delivery (direct to you, via intermediaries, other)?

Question 3: What evidence is there of customer service effectiveness?

Question 4: What evidence is there of customer relationship management effectiveness?

Question 5: Is there access to e-mail and/or phone communication from the website?

Question 6: Is there access to text message response or web chat from the website and/or other social media sites?

Question 7: Is there access to menus, the site index, and the home page from each screen?

Question 8: Are there accessible navigation aids (buttons, screen visibility, position)?

Question 9: Is there simplicity of flow?

Question 10: Do external web links assist the user?

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Reference no: EM132846634

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