What is the legal term for this type of behavior

Reference no: EM133590234

Assignment:

1. A new CCA, Janice has been hired at your care home. She has no previous experience, and she gets frustrated when caring for clients who are easily agitated. While you were assisting her this morning, you heard her say to the client "If you don't cooperate, I'm going to smack you on the head". From your studies, you are aware this is a criminal act.

2. a) What is the legal term for this type of behavior?

b) In order to avoid a reaction like Janice had, it's important that the CCA's have certain skills in order to provide compassionate care to their clients. Describe 3 of those skills and give an example of each one.

Reference no: EM133590234

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