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Gale Bruce, CPA, Chartered Accountant located in St. Catharines, ON . The firm provides financial services to both businesses and individuals. The accounting, tax preparation, and other financial services are tailored to the unique needs of each client. During the tax season, the tax accountant in the firm has found that the time to serve a customer has a mean of 30 minutes and a standard deviation of 6 minutes. Customer arrivals follow a Poisson distribution with an average of 60 minutes between arrivals.
a. What is the Kendall notation for this system?
b. What is the probability that a customer does not have to wait for assistance with his or her taxes?
c. What is the average number of customers waiting to be helped?
d. How long does a customer spend at the tax accountant's office?
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