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An online IT company operates a help desk chat area with 2 techs. Users access the chat system at a rate of 1 every 2 minutes. Once a chat session has started, chats are resolved in 3 minutes. If the system goes over capacity, users are diverted to a central help desk.
What is the interarrival time of help desk chat requests?
What is the offered load?
What is the probability of a user being diverted?
If a policy is enacted that no more than 5% of calls will be diverted, what is the minimum number of techs that should be employed?
Please use Megastar or excel Merrill Lynch regularly asks its customers assessments of the financial advice and services provided to them. Higher scores indicate better service, with 7 being the highest score. Below are in summarizes the scores given..
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