What is the impact of this billing service upset

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Reference no: EM133447896

Integrative Case: Hudson Jewelers (p. 173, Q. 1 & 4). submit a paper that addresses the following questions: 1. Research the parts of the diamond value chain and then answer the following question: How would you describe the type of process used for (a) exploration, (b) diamond mining, (c) sorting and grading, (d) cutting and polishing centers, (e) trading centers, (f) jewelry manufacturing, and (g) retail stores? You might want to use the terminology of the product-process matrix and service positioning matrix, for example.

Assume that during Lilly's and Lester's last visit to the retail store everything was as described in the case, except the final bill was not ready and Mr. Bill Hudson had lost some of the paperwork documenting the price of the ring and diamonds. After a 45-minute wait, Lilly and Lester had figured out a final bill. What is the impact of this "billing service upset" at the end of the customer's buying experience? Is billing a primary or peripheral process?

Reference no: EM133447896

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