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What is the follow-up

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You are the Front Desk Agent at the Crown Inn and Suites. Mr. Wayne shows up at 4:00pm to check-in to his room, which is not ready despite being the hotel's designated arrival time. You notice on his file that he has also requested an early check-in that was approved by the afternoon agent.

Question

1. What is the first step in your response?

2. What is the escalation; what else should you offer? What might be the "maximum" compensation?

3. When and what is the follow-up?

Reference no: EM132709209

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